If you haven’t found an answer to your question in our knowledgebase or if you think something is broken, let us know! For critical issues, we will respond within 30 minutes (often faster). For all other request types, we typically respond within an hour, depending on ticket volume.
P.S. We recommend that you familiarize yourself with Request Types definitions and review our Service Level Agreement to help you understand how your inquiry will be routed and how we prioritize requests.