Rayos Alerts

Alerts are way for you to notify your website viewers and app users of important information like breaking news and livestream events. Alerts are distributed by channel.  There are designated Alert Channels for:

 

Push Notifications Sends the alert as a push notification to devices that have downloaded the app and allowed push notifications to be received for that app.
App Banners Displays the alert as an alert banner on the top of the app.
Web Banners  Displays the alert in a banner on the top of the site.
Web Lists Displays a stacked list of multiple alerts on a page when a Rayos Alert element is added to a page with a Banner Type of Alerts List.
Trending Topics Displays most recent alerts in the Trending Topics bar of the site. The message is limited to 25 characters.

Notes:

  • The alert banners can be set to display different colors (app) or designs (website) based on the alert style chosen
  • The alert lists are a way for users to see recent alerts. The app list is a default behavior. The web list is optional; some sites may not have this channel.
  • Each channel can have its own message and expiration

Create and Send an Alert

You can send an alert in Rayos one of two ways:

  • From Within a Published Article : Once you’ve published your article, look in right column for Rayos Alert – Quick Send, choose your Alert Style, and click on link Send Alert. This will utilize the default message and expiration setting found under Alerts > Settings.
  • From the Alerts interface: Your second option is to go directly to the Alerts interface and choose an article from a dropdown menu. To navigate to the Alerts interface, click on Alerts in the left hand menu, then click New Alert.

Once in the Alert Dashboard:

    1. Choose your Alert Link. This is the article or page you want to link to in the alert. If you go the the dashboard from an article, the link will already be populated.
      • Use the pulldown menu to assign an Article or Page to your Alert if the system did not automatically assign it based on Article.
      • You can also opt to send an alert with no link, just fill out the Default Message.
    2. Choose your Alert Style. These are templates that are used to give different looks to the alert bar. By default, the system will default to Breaking News.
    3. The Default Message will automatically fill in with the article or page title. Edit the default message by overwriting the text in the message box, if desired. If sending the alert to Trending Topics, the message will cut off after 25 characters so be sure to update the text appropriately.
    4. Choose your alert channels by using the green ONOFF toggle to deactivate any channel you do not want activated. You can set your default all channels under Alerts > Settings.

      Note: The default message for App Push Notifications cannot be edited when sending an alert on an article. In order to work with our Now App, the alert message must match the headline.

    5. To edit the message per channel, use the plus ( + ) and minus ( – ) buttons to expand each channel box.
    6. From here, you can also set the expiration for each channel from the drop down menu. You can set your default expiration for each channel under Alerts > Settings. The shortest expiration time is 30 minutes and the longest is 30 days.
    7. Click the Send Alert button to activate the alert.

Reviewing Active And Recently Sent Alerts

You can review your active and most recently sent alerts via the All Alerts dashboard.

Viewing Active and Recent Alerts

To view your active and recent alerts, go to Alerts > All Alerts. You will see your all your alerts, the most recent first. If the alert is active, there will be a green box under the active channels with the expiration date and time. Channels with a red ‘X’ means that that channel was not included in the alert. Gray boxes under the channel mean the alert is expired for that channel at the date and time listed.

Expiring Active Alerts

From the All Alerts dashboard, you can manually expire an alert across all channels by hovering over the Alert Message and choosing Expire.

Editing an active alert:

  1. To edit an active alert, hover over the Alert Message and choose Edit.
  2. Toggle the green Active/Inactive buttons to set each channel’s status and re-edit each channel Message box and Expiration Time, if needed.
  3. Click Resend Alert.

 

Frequently Asked Questions

Once an alert is triggered, how can I tell what alerts are active on my site at any given time?

To view your active and recent alerts, go to Alerts > All Alerts. You will see your all your alerts, the most recent first. If the alert is active, there will be a green box under the active channels with the expiration date and time.

Can I deactivate an active alert before the expiration time?

Yes. From the All Alerts dashboard, you can manually expire an alert across all channels by hovering over the Alert Message and choosing Expire. To expire individual channels, choose to Edit the alert and toggle off the channels there.

Why don’t I see the Rayos Alert – Quick Send box in my Article?

The Rayos Alert – Quick Send box does not appear unless the article is published. Once you publish your article, then you’ll see the box and be able to send the alert.

What if I don’t see a Page available for Alerts?

Before you can send an Alert out on a page, you’ll need to add the page Alert Link menu. To do that:
  1. Go to Alerts > Settings
  2. In the Page Links block, click in the box and start to type the name of the page.
  3. Click Update in the top right to save changes.
  4. Now, when you send a new alert from the Alerts Dashboard, you will see the page in the Alert Link dropdown.

Can I have multiple Alerts active at the same time?

Yes, but how it displays depends on the channel:

  • Web Banner: If you want to display multiple active alerts, the Rayos Alert element that is on your pages must have Banner Type of Rotating Alert Banner set. Then all active alerts will appear in a rotating banner on the site. If Single Alert Banner is set, only the most recent alert will appear.
  • Web List: This is a stacked list of all active alerts that can be set on a page. Utilize the Alerts List as the Banner Setting for the Rayos Alerts page element.
  • Push Notification: This will stack notifications on the users device until they are cleared.
  • App Banner: Multiple active alerts will stack at the top of the app.
  • Trending Topics: To have multiple alerts show in the Trending Topics bar, multiple Rayos Alert topics need to be added in the Trending Topics dashboard. The most recent alert will appear to the left most Rayos Alert topic of the bar and then additional alerts will move right.

How does editing alerts affect existing alerts?

A new push notification will be deployed. Both the web and app banners and lists will be updated with the new information. If you are utilizing the Rotating Alert Banner setting for your Rayos Alert element on the page, all active alerts will appear in a rotating banner. If Single Alert Banner is set, only the most recent alert will appear.

Can I schedule an alert?

You cannot schedule an alert. If you send an alert on a scheduled article, the alert will send immediately and link to an unpublished article, which will result in your viewers getting taken to an error page. Ensure your article is published before sending an alert.

I see a hidden Alert category. What is that used for?

That category is automatically added and removed by the alert sending process. It will be added when the alert is sent and removed when the alert expires. It is integral to the alert integration with the Now App. DO NOT manually add or remove the “Alert” category.